Dreambox IPTV · Privacy
Your data should never feel hidden from you.
This Privacy Policy explains which personal information Dreambox IPTV may process, why it may be used, when information may be shared with external providers and which privacy rights may apply to you.
Your information stays connected to a purpose.
Dreambox IPTV does not sell or rent personal data. Information is processed only where there is an appropriate reason and, when required, a valid legal basis. Appropriate technical and organisational measures are used to help protect personal information.
Your information is not treated as merchandise.
Processing depends on what is actually needed.
Technical and organisational measures may be applied.
Access, correction and other rights may apply.
What information can be involved?
The exact information processed depends on how you use the Dreambox IPTV website and services. Not every category applies to every visitor.
Contact information
Information such as your name, email address or telephone number may be processed when you contact us or place an order.
Order & customer information
Information relating to the service you choose, your customer relationship and payment status may be processed.
Technical information
Technical data may include your IP address, browser information and device type.
Communication information
Messages sent through forms, email or support conversations may be processed when necessary to answer your request.
Processing should have a reason.
Personal information is processed only when there is an appropriate purpose and, where required, a valid legal basis.
Process orders and provide the digital service selected by the customer.
Answer questions and provide technical or account-related assistance.
Protect infrastructure, accounts and transactions against misuse or fraud.
Analyse performance and improve the usability of the Dreambox IPTV website.
Process information where necessary to comply with applicable legal requirements.
Some functions depend on external providers.
Cookies, payments and technical infrastructure may involve service providers outside Dreambox IPTV's own systems.
Cookies & similar technologies
The website may use cookies for necessary functionality, security, preferences, analytics and—where permitted and required—marketing.
- Non-essential cookies may require consent.
- Cookie behaviour depends on website configuration.
When data may be shared
Information may be shared where necessary for service delivery, business operations or legal obligations.
- Hosting and cloud providers
- Payment and security services
- Email and technical providers
- Authorities where legally required
Payment information
Payments may be processed by external payment providers. When payment details are processed directly by those providers, Dreambox IPTV does not store complete payment-card details on its own servers.
External payment providers may process additional information for transaction handling and fraud prevention.
Protection is part of the process.
Appropriate technical and organisational measures may be used to help protect personal information against unauthorised access and unlawful processing.
- Access restrictions to personal information
- Secured technical infrastructure
- Limiting unnecessary data processing
- Organisational security measures
Information is not kept forever by default.
Personal data should not be kept longer than reasonably necessary unless a legal retention duty or another justified reason requires longer storage.
- Retention can depend on the customer relationship
- Legal obligations can require longer retention
- Security or disputes may affect retention
- Data may be deleted or anonymised when no longer needed
Control should stay with you.
When the GDPR applies to the processing of your personal information, you may have several rights. Dreambox IPTV may request additional information to verify your identity before handling certain requests.
Ask which personal information relating to you is being processed.
Ask for inaccurate personal information to be corrected.
Request deletion when the applicable legal requirements are met.
Ask for certain processing activities to be restricted.
Object to certain processing where that right applies.
Request transfer of personal information in qualifying circumstances.
Withdraw previously given consent for future processing.
Contact Dreambox IPTV or, where applicable, the competent privacy authority.
Children's privacy
Dreambox IPTV services are not specifically directed at persons under 16. Where legally required, appropriate consent from a parent or legal representative is necessary.
External links
Dreambox IPTV is not responsible for the privacy practices, security or content of external websites linked from this website.
Policy updates
This Privacy Policy may change when legislation, technology, business processes, security measures or service providers change.
Have a question about your personal information?
Use the Dreambox IPTV contact page or send a direct WhatsApp message if you have a privacy question or want to ask about a privacy-related request.