These Terms & Conditions apply to:

• All visitors and users of our website;
• All digital services offered by Dreambox IPTV;
• All orders and payments made through our website or agreed channels;
• All communication, support and customer service.

Any deviation from these terms is valid only when confirmed by us in writing in advance.

You must be at least 18 years old, or otherwise legally authorised under the law of your country to enter into an agreement, to independently place an order or purchase our services.

Minors may use our services only under the supervision and responsibility of a parent or legal representative.

You may use our website and services only for lawful purposes and in accordance with applicable law. You must not:

• Distribute viruses, malware or other harmful software;
• Circumvent security measures or obtain unauthorised access;
• Automatically copy or collect data, including scraping, without permission;
• Resell our services without prior written permission;
• Provide false, misleading or fraudulent information;
• Intentionally disrupt our infrastructure, servers or services;
• Share login details with third parties without permission;
• Use our website or services for unlawful activity.

If these rules are violated, we may temporarily or permanently restrict or terminate access.

Dreambox IPTV aims to provide a reliable service. However, we cannot guarantee that our website and services will always be available without interruptions or errors, or that every issue can be resolved immediately.

Maintenance, updates, technical issues and circumstances outside our control may affect availability.

We aim to keep all information correct, clear and current. Nevertheless, accidental errors may occur in prices, images, descriptions or technical information.

We reserve the right to modify, correct or remove information at any time.

Prices are displayed in the currency stated on the website or during the ordering process. Dreambox IPTV may change prices, offers and promotions at any time.

Price changes do not affect orders that have already been fully paid and confirmed by us. Offers apply only during the stated period.

An order is processed after:

• The order has been placed correctly;
• Payment has been received or confirmed;
• The necessary information has been supplied;
• The order has been accepted by us.

We may refuse, suspend or cancel an order in cases of suspected fraud, incorrect information, misuse, technical errors, incorrect prices, payment problems or violations of these terms.

If a paid order is cancelled for a reason not attributable to the customer, any refund will be handled according to the applicable refund policy.

Payments are processed through external payment service providers. When payments are processed externally, we do not store complete payment-card details on our own servers.

Payment providers may apply their own terms, privacy policies, security measures and verification procedures. We are not responsible for temporary issues affecting external payment systems.

Our services are primarily delivered digitally. After payment and processing, you receive the necessary information by email, through an agreed communication channel or through customer support.

Stated activation and delivery times are indicative. Actual processing may vary due to technical circumstances, payment checks or high demand.

You are responsible for providing correct and reachable contact information.

As a customer, you are responsible for:

• Providing correct contact information;
• Maintaining a stable internet connection;
• Using suitable and compatible devices;
• Correctly installing and configuring software and apps;
• Keeping login details secure;
• Keeping software up to date;
• Complying with applicable law.

Problems caused solely by your device, internet connection, external apps or personal settings generally fall outside our responsibility.

Dreambox IPTV provides support for general questions, installation, activation, account questions, basic configuration and technical issues related to our services.

We aim to answer questions as quickly as possible. Response times may vary depending on demand, the complexity of the question and the availability of external systems.

For support, visit our contact page or contact us through WhatsApp .

Cancellations and refunds are handled according to the applicable refund policy .

For digital delivery, a statutory withdrawal right may expire when performance has begun with your express consent and the applicable legal conditions have been met.

Mandatory consumer rights remain unaffected.

We may use external parties in connection with our services, including hosting companies, payment providers, analytics or advertising services, content platforms and infrastructure providers.

These parties may apply their own terms and privacy rules. We do not have complete control over their services.

To the extent permitted by law, we are not responsible for availability, changes or disruptions affecting third-party services.

Text, logos, images, designs, graphic elements, icons, layout, code and branding on our website are owned by Dreambox IPTV or used with permission.

Without prior written permission, these elements may not be copied, reproduced, published, distributed, sold or used commercially. All rights are reserved.

To the extent permitted by law, we are not liable for:

• Indirect or consequential loss;
• Loss of profit or loss of data;
• Temporary interruptions to our services;
• Problems involving internet providers, external apps, hosting companies, payment providers or other third parties.

These limitations do not apply where exclusion or limitation of liability is prohibited by mandatory law.

To the extent permitted by law, we are not responsible for delays or failures caused by circumstances outside our reasonable control, including:

• Internet or power outages;
• Cyberattacks and DDoS attacks;
• Datacentre outages;
• Government measures;
• Natural disasters, war or civil unrest;
• Technical problems affecting third parties.

In such situations, we will attempt to restore service as soon as reasonably possible.

We process personal data according to our privacy policy and applicable privacy legislation, including the GDPR where applicable.

Information about personal data, cookies and tracking is available in our privacy policy and cookie policy .

We reserve the right to amend these terms when necessary because of changes in our services, technology, legislation, security or business operations.

The most recent version will be published on the Dreambox IPTV website. We recommend reviewing this page periodically.

We may restrict, suspend or terminate access to our services in cases involving:

• Violation of these terms;
• Fraud or suspected fraud;
• Misuse of our services;
• Providing incorrect information;
• Unauthorised payment chargebacks;
• Security risks.

Where reasonably possible, we will inform you about the measure taken.

These Terms & Conditions are governed by applicable law. Mandatory rights available to you under the law of your country of residence remain unaffected.

If a dispute arises, we will first try to resolve it together with you. If that is unsuccessful, the applicable legal rules concerning competent authorities and jurisdiction will apply.