Dreambox IPTV · Refund Policy
Refund questions are easier when you start with what actually happened.
Dreambox IPTV provides digital services. Cancellation and refund requests are therefore reviewed according to the circumstances of the individual request.
Has delivery or activation already started?
For digital services, timing can affect which cancellation rules apply. Contacting Dreambox IPTV quickly makes it easier to determine the status of your order.
Before delivery or activation.
A cancellation may be possible while the digital service has not yet been delivered or activated. Contact us as soon as you decide that you want to cancel.
After delivery or activation begins.
Different legal rules may apply once digital delivery or activation has started, particularly where immediate performance was expressly requested or accepted.
Find the situation closest to yours.
These examples explain what information is usually relevant. They are not automatic approvals or automatic refusals.
I want to cancel before the service starts.
Timing is the main factor in this situation.
A Dreambox IPTV order may be cancellable while the digital service has not yet been delivered or activated. The final assessment depends on the specific circumstances and applicable legal rules.
Contact Dreambox IPTV immediately when you decide to cancel.
Include the email address used for the order and the order date.
Explain that the digital service has not yet been used or activated.
I have a technical problem.
Where reasonably possible, the cause is investigated first.
Dreambox IPTV may first try to identify and resolve a technical issue before a refund request is finally assessed.
Provide your exact device model and the IPTV player you are using.
Include the exact error message or clearly describe what you see.
Explain which troubleshooting steps you have already tried.
Include any relevant settings that may help diagnose the problem.
Problems caused exclusively by the customer's device, internet connection, external software or local settings do not automatically create a right to a refund.
I may have paid twice.
A possible duplicate payment can be checked separately.
If the same Dreambox IPTV order appears to have been paid more than once, the additional payment may be reviewed and refunded where it does not belong to a separate order.
Send the payment dates and amounts.
State which payment method was used.
Include relevant order or transaction information.
The ordered service cannot be delivered.
This type of situation can be reviewed for a refund.
If the ordered digital service cannot be delivered, or an identifiable technical issue on our side prevents delivery, a refund request may be considered.
Clearly describe the Dreambox IPTV service you ordered.
Include the date on which the order was placed.
State whether activation or delivery has already occurred.
My situation does not fit the examples above.
Not every refund question fits into a fixed category.
Send enough information for Dreambox IPTV to review your circumstances individually.
Include your name and the email address used for the order.
Include the order date, amount and relevant payment information.
Explain the reason for your request.
Add any information that helps explain the situation.
A complete request is easier to review.
Include the information that applies to your situation so Dreambox IPTV can check the request with less back-and-forth.
What happens after the decision?
Refund processing can involve both Dreambox IPTV and the external payment provider used for the original transaction.
Usually the original method.
An approved refund is normally processed through the same payment method used for the original payment unless another arrangement is agreed.
Visibility depends on the provider.
Banks, card issuers and payment providers determine how quickly a processed refund appears in your account.
The extra transaction is checked separately.
Where the same order was accidentally paid more than once, an additional payment may be refunded after verification.
Mandatory legal rights are not removed by this Refund Policy.
This policy is not intended to exclude or restrict consumer rights that cannot legally be excluded under applicable law. Specific rules may apply to digital content and digital services.
Want to talk about a cancellation or refund?
Send your order details, payment information and the reason for your request so Dreambox IPTV can review your situation individually.